FAQ

AI Visibility is whether AI engines (ChatGPT, Gemini and Claude) recommend your business when customers ask "best restaurant in [city]" or "where to stay in Dubai." AI-powered local search now drives 45% of local discovery — and only 1.2% of businesses get recommended. If you're not one of them, you're invisible to a massive and growing source of customers.

It's a 0–100 score measuring how likely AI is to recommend your business to potential customers. It combines 6 weighted components: Mention Rate (30% — how often AI mentions you), Top 3 Rate (20% — how often you rank in top 3), Competitor Win/Loss (15% — how often AI picks you over rivals), Review Trust (15% — rating quality, volume, recency), Fact Accuracy (10% — listing consistency), and Lead Readiness (10% — contact info completeness). Scores fall into four bands: Invisible (0–40), At Risk (41–60), Visible (61–80), and Leading (81–100).

One AI visibility check equals one local prompt tested on one AI model. For example: "best brunch in Dubai Marina" on ChatGPT = 1 check. The same prompt on ChatGPT and Gemini = 2 checks. Plans include: Free (15 one-time checks, ChatGPT only), Starter (100 checks/location/month, ChatGPT + Gemini), Pro (200 checks/location/month, all 3 models).

Different AI engines use different rating thresholds: ChatGPT filters at 4.3★ (most selective), Claude at 4.0★, and Gemini at 3.9★ (most lenient). If your rating is 4.1★, you may be invisible to ChatGPT but visible to Gemini and Claude. This is why we test across multiple engines to give you complete visibility coverage.

You enter your business name, city and category. We run focused local prompts across available AI models (ChatGPT only for free audit, ChatGPT + Gemini for Starter, all 3 for Pro). We measure mention rate, ranking position, competitor comparison, and combine with your Google review data to calculate your AI Visibility Score. Free audits take ~30 seconds with 15 checks. Paid plans run larger volumes monthly (Starter: 100 checks) or weekly (Pro: 200 checks).

Your AI Visibility Score (0–100) with 6-component breakdown, score band (Invisible/At Risk/Visible/Leading), basic competitor comparison (2-3 competitors), 3 basic fix recommendations, and a downloadable PDF scorecard after email unlock. Free audit runs 15 AI visibility checks on ChatGPT only, one-time.

An Autopilot fix is one specific action BrandCompanion prepares, drafts, or helps handle to improve your AI visibility. Examples: 1 review reply draft, 1 Google Business Profile post draft, 1 profile optimization recommendation. Starter includes 10 Autopilot fixes per location/month. Pro includes 25. All plans get unlimited Fix Queue recommendations, but Autopilot fixes are limited because they require AI generation and workflow support.

Fix Queue recommendations are unlimited suggestions showing what to improve (e.g., "Add more photos", "Reply to negative reviews"). Autopilot fixes are the actual prepared drafts and actions BrandCompanion generates for you to approve (limited: 10/month Starter, 25/month Pro). Think of recommendations as the to-do list, and Autopilot fixes as the done-for-you prep work.

BrandCompanion runs comprehensive AI visibility audits across multiple engines (Starter: ChatGPT + Gemini, Pro: ChatGPT + Gemini + Claude). You get your AI Visibility Score (0–100) broken down by 6 components, see per-engine results, competitor comparison, and unlimited Fix Queue recommendations. Autopilot prepares specific fixes for you to approve (10/month Starter, 25/month Pro). Paid plans re-run audits monthly (Starter) or weekly (Pro) to track progress.

No. On Starter and Pro plans, Google Business Profile updates are recommendations only — you make the changes yourself. BrandCompanion identifies what needs fixing and provides the exact copy to use, but all sensitive business information (hours, address, phone, website, categories, menu) requires your approval and manual posting. Enterprise can include managed/custom workflows if agreed.

No. All negative review replies require approval before posting. BrandCompanion generates AI-powered reply drafts for you to review and edit, but you must approve them before they go live. This keeps you in control of sensitive customer communication.

Free audit is one-time only. Starter plans re-score monthly. Pro plans re-score weekly and send you a Weekly AI Visibility Report every Monday morning. You see your new score, the change from the prior period, and which signals moved. Over time you build a score history to track progress.

You can still view unlimited Fix Queue recommendations and manually implement them. If you need more Autopilot fixes before your next monthly reset, we offer add-on packs: Extra 10 fixes for $29, or extra 25 fixes for $59. Or upgrade to Pro for 25 fixes/month included.

Traditional SEO targets Google's search index. Review tools help you monitor reviews. Neither measures how AI engines recommend local businesses. BrandCompanion is purpose-built for AI Visibility — testing across multiple AI engines (models vary by plan) with real customer queries, calculating a weighted AI Visibility Score, and showing you exactly which signals to improve for each engine.

No. BrandCompanion works for any local business where AI recommends providers — restaurants, hotels, clinics, salons, gyms, spas, legal services, and more. If customers ask AI "best [your category] in [your city]", you need AI Visibility.

Review and listing signal improvements typically show in the score within 2–4 weeks. AI recommendation frequency responds more gradually — expect 4–8 weeks as AI models incorporate updated information. We track monthly (Starter) or weekly (Pro) so you see the full trend, not just snapshots.

Head to the AI Visibility page, enter your business name, city, and category, and click "Check my AI Visibility." Your free audit runs in about 30 seconds with 15 AI visibility checks on ChatGPT. From there you can unlock the full report with email and choose a plan to start monitoring and improving your score.