FAQ

BrandCompanion is an AI-powered reputation management platform that helps businesses manage reviews across Google, TripAdvisor, Trustpilot, and more. It combines unified review monitoring, AI-assisted responses, multi-location dashboards, and actionable insights to build trust and drive revenue.

We support Google Business Profile and TripAdvisor. BrandCompanion pulls all reviews into one inbox so you can respond faster and track performance across all channels. Additional platforms coming soon.

We offer three plans: Starter ($69/month, 1 location, 50 AI replies/month), Professional ($149/month, up to 5 locations, 500 AI replies/month), and Enterprise ($349/month, unlimited locations, unlimited AI). We also offer 10% annual discounts and volume discounts starting at 15% off for 5-10 locations.

Yes! We offer a 14-day free trial with no credit card required. You get full access to the dashboard, 10 sample reviews, and AI-powered insights to see if it's right for you.

Our AI provides sentiment analysis (analyzing emotion and themes in reviews), automated reply suggestions with customizable brand voice, response routing to the right team member, escalation detection for critical issues, and action item creation for operational follow-up. You control everything—AI drafts, you approve before publishing.

Absolutely! Create custom voice profiles, set tone presets (professional, friendly, apologetic, grateful), use templates for common scenarios, and define brand guidelines. The AI learns your brand voice to ensure every reply sounds authentically you.

We have multiple safety layers: (1) Risk flags for PII, threats, legal issues, and safety concerns, (2) Required approval workflows for sensitive cases, (3) Brand voice rules and guardrails, (4) Full audit logs of who approved what, and (5) Required compliance snippets (hours, policies, contact info).

BrandCompanion closes the loop! You can create action items (refunds, staff coaching, quality checks) directly from reviews, assign them to team members, track status (open/in-progress/done), and optionally integrate with your support system.

Yes! BrandCompanion is built for multi-location operators. You get location-based dashboards, performance comparisons across locations, team member role assignments by location, and location-specific analytics. Professional and Enterprise plans scale effortlessly.

Pro and Enterprise plans include sentiment trend tracking (see how sentiment is changing month-over-month), location performance comparison (identify your top and bottom performers), detailed response analytics, and advanced dashboards with emotion & theme trending for Enterprise users.

Starter includes 1 team member, Professional includes 10 team members, and Enterprise includes unlimited team members. Each plan supports role-based permissions (owner, manager, staff) so you can control access and workflows.

Acknowledge the issue, apologize when appropriate, offer a resolution path, and take the conversation offline. BrandCompanion's AI suggests empathetic responses, and you can create service recovery action items. After resolving, you can invite the customer to update their review.

No. "Review gating" can violate platform policies and damage trust. The safer approach is to collect feedback broadly and use service recovery to improve outcomes. BrandCompanion helps you respond fast and fix issues before negative reviews escalate.

Usually no. Incentivized reviews can violate platform rules and reduce credibility. Instead, focus on collecting feedback and building the best customer experience—authentic reviews follow.

Ideally within 24 hours. Quick responses reduce escalation, improve sentiment, and show accountability. BrandCompanion's unified inbox and AI replies help you respond faster at scale.

Our latest updates include daily automated sync across all platforms, advanced analytics and insights dashboards, emotion & theme trending, and advanced role-based security with multi-factor authentication for Enterprise users. These features roll out automatically—no action needed.

Report them through the review platform's dispute process and document supporting evidence. Continue responding professionally where appropriate. BrandCompanion's analytics help you identify patterns of suspicious activity.

Absolutely. BrandCompanion uses enterprise-grade security practices and complies with GDPR, ISO 27001, and SOC 2 Type II. We use end-to-end encryption, role-based access controls, and multi-factor authentication (on Enterprise). Your data is never shared with third parties or used to train public AI models.

Most teams are up and running in under 15 minutes. Connect your review sources, set up your brand voice rules, configure auto-approval settings, and start drafting replies. Our onboarding team helps Enterprise customers with custom setup and training.

Yes! We offer progressive discounts for multi-location businesses: 5-10 locations (15% off), 11-20 locations (20% off), 21+ locations (25%+ off). These discounts apply to all plan tiers and can significantly reduce cost per location as you scale.