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Real results

From invisible to AI's #1 recommendation

How local and multi-location brands used BrandCompanion to win in AI search — with specific scores, timelines, and outcomes.

Dubai, UAE · F&B

8-Location Casual Dining Group

Premium casual dining chain across Dubai's business and leisure districts

Before

38/100
Invisible

Mentioned in 6/90 multi-engine runs (7% avg across ChatGPT/Gemini/Claude)

After

71/100
Visible

Mentioned in 62/90 multi-engine runs (69% avg across all 3 engines)

Revenue impact

+AED 94K/mo

Additional monthly revenue attributed to AI-driven discovery

The problem
  • !
    Average rating 4.1★ — below ChatGPT's 4.3★ threshold (invisible in ChatGPT, visible in Gemini)
  • !
    Review response rate 18% — all AI engines interpret low engagement as low authority
  • !
    Listing inconsistencies: opening hours differed across GBP, website and TripAdvisor for 4 of 8 locations
  • !
    Top competitor mentioned in 24/30 multi-engine runs vs their 6/30
What BrandCompanion did
1

Multi-engine audit across all 8 branches

5 were Invisible, 2 At Risk, 1 Visible. Multi-engine testing revealed rating was blocking ChatGPT visibility but not Gemini/Claude. Different engines, different thresholds.

2

Review signal lift targeting all engines

Review campaigns via WhatsApp + email. Responded to every unanswered review in 48h. Response rate: 18% → 94%. Average rating: 4.1 → 4.4. Crossed ChatGPT threshold.

3

Listing consistency fix

Fixed 23 NAP discrepancies across Google Business Profile, website and TripAdvisor for all 8 locations. AI re-indexed within 2 weeks.

4

Weekly re-score & Monday report

Ops lead receives a Monday AI Visibility Report email with each branch's score, week-on-week delta, and the #1 fix for that week.

Value generated
  • Score climbed from 38 → 71 in 12 weeks
  • Multi-engine mentions increased 10× (6/90 → 62/90 runs)
  • Now visible across ChatGPT (US), Gemini (EU), and Claude (Dubai)
  • AED 94K additional monthly revenue attributed to increased AI discovery

“We didn’t realise AI search was already this big. The audit showed us exactly why we were invisible — our rating was below the filter line and our listings were contradicting each other. Fixing those two things moved us from invisible to visible in 8 weeks.”

— COO, 8-location F&B group, Dubai
Abu Dhabi, UAE · Hospitality

Boutique Hotel Group — 4 Properties

4 properties in Abu Dhabi competing on AI travel recommendations

Before

44/100
At Risk

Mentioned in 21/90 multi-engine travel query runs (23%)

After

78/100
Visible

Mentioned in 68/90 multi-engine travel runs (76%)

The problem
  • !
    ChatGPT consistently surfaced a single competitor even for queries where their properties were a natural fit
  • !
    Recurring complaints about check-in wait times and Wi-Fi dragging AI sentiment signals down
  • !
    Not listed on 3 travel directories ChatGPT regularly cited in responses
  • !
    AI mention rate across all properties: 3/18 runs
What BrandCompanion did
1

Sentiment diagnosis

Identified recurring negative themes (check-in delays, Wi-Fi) from review analysis. Ops team addressed root causes — sentiment score rose 22pts over 6 weeks.

2

Citation gap fix

Listed and verified on 3 missing travel directories ChatGPT cited. Citation component jumped from 35 → 70 within 3 weeks of verification.

3

Review rating lift

Review request campaign across all 4 properties. Rating improved from 4.2 → 4.5, passing the 4.3★ AI filter threshold.

Value generated
  • Score: 44 → 78 in 10 weeks
  • ChatGPT mentions: 3/18 → 12/18 runs
  • Competitor now shares AI recommendations rather than monopolising them

“The competitor analysis was the biggest eye-opener. We saw exactly which directories they were listed on that we weren’t — and those were the ones AI was citing. That was a simple fix with a measurable outcome.”

— Revenue Director, boutique hotel group, Abu Dhabi
GCC Region · QSR Franchise

QSR Franchise Group — 14 Locations

Multi-location franchise across UAE & KSA with per-branch visibility variance

Before

42/100
Invisible (6 branches)

6/14 branches scoring Invisible; brand-level: 4/18 ChatGPT runs

After

65/100
At Risk+ (all branches)

All branches At Risk or above; brand-level: 11/18 ChatGPT runs

The problem
  • !
    Flagship locations performing well — but 6/14 branches were Invisible due to per-branch rating variance
  • !
    Inconsistent GBP data from franchise operators across regions
  • !
    Unaddressed local review complaints at specific branches pulling down sentiment
  • !
    No visibility into which branches were dragging the brand below AI's threshold
What BrandCompanion did
1

Per-branch audit for all 14 locations

Ranked every branch by AI Visibility Score. Identified the 6 Invisible branches and the exact components dragging each one — visible to the franchise HQ for the first time.

2

Branch-level Fix Plans

Each franchise operator received a Fix Plan specific to their branch. Weekly tracking let HQ see completion rates and score deltas per location.

3

Weekly re-score as standard ops KPI

Franchise HQ enrolled all 14 branches on weekly scoring. AI Visibility became a Monday morning ops metric alongside sales and NPS.

Value generated
  • All 6 Invisible branches moved to At Risk or above within 8 weeks
  • Brand-level AI mentions: 4/18 → 11/18 ChatGPT runs
  • AI Visibility Score is now a standard franchise operations KPI

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