Privacy Policy

1. Introduction

BrandCompanion ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our Service includes:

• Personal Data: Name, email address, phone number, billing address, and account credentials
• Account Information: Information about your business locations, team members, and user roles
• Review Data: Guest reviews, ratings, and associated metadata from connected platforms
• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent, clicks, and interactions with our Service
• Communication Data: Messages, support tickets, and correspondence with our team

3. Use of Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our Service
• Improving, personalizing, and expanding our Service
• Processing your transactions and sending related information
• Generating review insights, analytics, and reports
• Sending promotional communications (with your consent)
• Responding to your inquiries and customer support requests
• Conducting research and analytics to improve user experience
• Detecting and preventing fraudulent transactions and other illegal activities
• Complying with legal obligations and enforcing our agreements

4. Disclosure of Your Information

We may share your information in the following situations:

• By Law or to Protect Rights: When required by law or to protect our legal rights
• Third-Party Service Providers: With service providers who assist us in operating our website and conducting business
• Business Transfers: If we are involved in a merger, acquisition, or asset sale
• With Your Consent: When you explicitly consent to sharing your information

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your information. These include SSL encryption, secure data centers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Your Information

We retain your information for as long as necessary to provide our Service, comply with legal obligations, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting our support team. Some data may be retained as required by law or for legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Right to request what personal data we have about you
• Correction: Right to request correction of inaccurate data
• Deletion: Right to request deletion of your data
• Portability: Right to receive your data in a portable format
• Opt-Out: Right to opt out of marketing communications

To exercise any of these rights, please contact us atprivacy@brandcompanion.com

8. GDPR Compliance

If you are located in the European Union, we process your data in accordance with the General Data Protection Regulation (GDPR). We have implemented appropriate safeguards and conduct Data Protection Impact Assessments where required. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

9. CCPA Compliance

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). You may request to know what personal information is collected, the sources of such information, the purpose for its collection, and with whom it is shared. To exercise your CCPA rights, please contact us atprivacy@brandcompanion.com

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies help us understand how you use our Service, remember your preferences, and track aggregate usage data. You may disable cookies through your browser settings, but this may impact your ability to use certain features of our Service.

11. Third-Party Links

Our Service may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information collected through our Service. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before sharing your information.

12. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child without parental consent, we will immediately delete such information and take appropriate steps to address the issue.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an "Updated" date and changes will become effective immediately upon posting. Your continued use of our Service following the posting of revised Privacy Policy means that you accept and agree to the changes.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: